Returns & Refunds

Because every order of printed rigid boxes is printed specially for the customer who placed it, we cannot take it back and resell it. This page explains what that means for returns, reprints and refunds.

1. Returns

Made-to-order boxes are non-returnable. There are no exchanges, for online orders or for invoiced orders.

2. If the mistake is ours

When an order arrives with a printing fault that we caused, or it was damaged on the way to you, we print it again for an additional 30% of the original order value. This covers print that does not match the approved proof, a size or style different from the approved specification, and transit damage such as scuffed print, split corners or wrap paper lifting from the board.

3. What a reprint does not cover

Errors that were already present in the approved proof, such as typing mistakes, low-resolution images or colour choices, are not grounds for a reprint. Printed colour can differ slightly from what a monitor shows.

4. Reporting a problem

You have 5 business days from delivery to report a fault. Email info@printedrigidboxes.online or phone (914) 435-5154 with the order number and photographs of the issue and the packaging it came in. Do not throw the boxes away until we reply. Claims outside this period are not accepted.

5. Refunds

We refund an order only if we cannot produce it. The amount paid goes back to the payment method you used. There is no refund once an order has been printed and dispatched.

6. Rush orders

The fee for 5-business-day rush production is non-refundable from the moment production starts.

7. Samples

Samples from earlier jobs, sent to show our materials, are free. A sample made with your own design or size is charged, and that charge is not refundable after the sample is made.

8. Cancelling

Cancellation is free before proof approval. Once the proof is approved, production begins and the order cannot be stopped.

Contact

Printed Rigid Boxes Online

Email: info@printedrigidboxes.online
Phone: (914) 435-5154